Right of Withdrawal and Conditions of Return - İznik Mavi Çini
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Right of Withdrawal and Conditions of Return

The Buyer has the right to withdraw from the Agreement within fourteen (14) days following the receipt of the Product delivery without the need to offer any just cause and to pay a penalty.
Notwithstanding the foregoing, there is no right of withdrawal from contracts related to the following goods/services even if they are not used/made use of: Goods customized as per special requests or personal needs of the Buyer (including those ones customized uniquely to meet the person’s/personal needs by modifying or supplementing goods and special products imported/procured from domestic or international markets pursuant to the Buyer’s order). Where it is possible to use the right of withdrawal, the Buyer shall be responsible under the statutes for any modification or deterioration if he fails to use the good in line with its intended functions, technical specifications and user instructions during the withdrawal term. Accordingly, if there occurs a modification or deterioration in the Product’s user instructions, technical specifications and intended function during the term until the withdrawal date, the Buyer may be deprived of his right of withdrawal. In circumstances acceptable to the Seller, a discount equal to the cost of the modification/deterioration shall be made from the cost of the Product to be returned. In circumstances where there is a right of withdrawal, it will suffice for the Buyer to have delivered an express notice to the Seller within 14 days, stating that the Buyer is using his right of withdrawal (written notice to the specified contact details/iletisim@iznikmavicini.com). Where the said right is used on a timely basis, it is mandatory to dispatch the Product to the Seller’s address above at the Buyer’s sole expense and within the maximum statutory term. If a contracted cargo company is specified for product returns at the WEBSITE, the Buyer may dispatch the Product from a branch of the cargo company based in or outside the district where he is situated, in which case no dispatch fee shall be charged to the Buyer. In this return, the Product needs to be delivered in a full and undamaged form together with its box, packaging and standard accessories (if any). Moreover, pursuant to tax legislation, where the Buyer needs to issue a Return Invoice under the applicable law, such return column (specified below) on the invoice to be returned along with the Product shall be completed and signed. Returns of orders whose invoice is issued in the name of entities (legal persons) shall not be accepted unless a return invoice is issued. “The address to which the product is to be returned is the Seller’s address/the address of the cargo company to which the Product is delivered for return”. Provided that requirements above are to be met by the Buyer, the cost of the Product as well as expenses for the delivery of it to the Buyer shall be returned to the Buyer in line with the payment method used by the Buyer when purchasing the Product within 14 days following the date on which the withdrawal notice is received by the Seller. The Buyer’s rights and obligations including his statutory rights-obligations following the term of withdrawal concerning the Products as well as contractual and statutory collection-set-off rights extending to the award points, free/discounted/rebated sales expected by the Seller from the Buyer shall also remain valid and applicable.

 

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